Lead with knowledge first
The right people make the difference. Ours bring the quality and insurance industry experience needed to scale your team with confidence.
Knowledge first means quality every time
We strive for across-the-board expertise in the areas that matter to you, like deep insurance expertise, process improvement, and technology and automation acumen.
With hundreds of experts – because you deserve a partner who leads with knowledge.
Advancing your processes with new ideas
In 2014 we launched the Advance It! program, an internal initiative to promote innovation from employees at all levels. Advance It! incentivizes our teams to share new ideas for streamlining processes and bringing greater value to our insurance clients.
Biggest impact
Saving 155 hours a month on Insurance Claims Handling
Most innovative
Employee Benefits Requests shave off 6.7 hours monthly
Early success
One person finishes 20,000 urgent certs requests
Our Experts
Our people represent a wide range of professional backgrounds and experiences, across the insurance ecosystem and critically relevant fields like IT and finance.
From our Client Executives to Service Delivery teams, we leverage our collective knowledge to identify your needs, deliver the right solution, and help your organization thrive.
Get elite BPO talent for your business
A tiny percentage of global applicants receive an offer from us – and that’s just the first step.
From onboarding to supervised training, our lengthy hiring process ensures we’re adding only the best people to our team – because that’s who you want on your team.
Our global team hiring process
Selection
Just 3% of applicants meet the criteria to move onto the next hiring stage – we’re more selective than the majority of US universities.
Onboarding
New Hire Bootcamp lasts 3 weeks and provides new hires with insurance knowledge through e-learning, workshops, and 140 hours of work simulation on either Property & Casualty or Employee Benefits.
On-the-job training
Once they graduate from bootcamp, our new hires spend the next 8 weeks working with a certified trainer, who ensures they meet the target quality level for specific tasks.
Continuous improvement
In addition to consistent audits at both the task and producer levels, we work to cultivate growth and improvement among our teams through initiatives like the Advance It! Program.