For carriers, MGAs, and wholesalers
Create capacity
We don’t just clear your plate – we know what to do next.
Find your people
People make outcomes
It’s more than outsourcing – it’s end-to-end expert support to keep you thriving.
From back office underwriting support to white glove customer service, our experts meet you where you’re at. Just identify your gaps and our people will seamlessly integrate into your process, improving your bottom line and employee experience.
- Find business process outsourcing and management
- Enhance underwriting quality and efficiency
- Improve insurance customer experience and employee retention
- Get help with regulatory compliance
Manage exposure effectively with premium audit
Featured solution:
Premium Audit Services
Premium Audit Complete
When they’re in the right hands, premium audits can be more than just a box to check. Our experts have over 35 years of experience delivering premium calculations and risk assessments.
Premium Audit Services
A thorough review of policyholder financial records to ensure accurate premium collection by verifying coverage. Voluntary phone, virtual, and physical audits, with complete U.S. coverage across all 50 states.
Premium Audit Complete
Make premium audits a strategic advantage with our comprehensive exposure management process. Combined with our standard premium audit services, our experts process audit endorsements, verify details against policy information, update client systems, and communicate outcomes to policyholders.
80%+
accuracy rate
Virtual, phone, & voluntary audits
in all 50 states
7.9%
non-productive audit rate
Use case: End-to-end precision for premium audits
Video: Introducing Premium Audit Complete
ReSource Pro Launches Premium Audit Complete for Insurance Carriers and MGAs
Create seamless customer experiences
Featured solution:
Custom IX
When you need US-based, expert support, we can help to create a customized solution. Our team of insurance professionals receive multidisciplinary training, including process optimization and insurance policy management. They can provide the exact service center capabilities your business needs to improve your customers’ experience, increase their engagement, and maintain loyalty.
Delivered during specific client engagements:
200+
service requests fulfilled each week
Brochure: Reimagine the insurance customer experience
Use Case: Learn how a claims solution accelerated a rideshare program
Blog: What can insurers do to reboot customer experience?
Get targeted BPM support where it counts
Featured solution:
Business Process Management
Managed Technology Services
Business Technology Outsourcing
It’s beyond standard back office support – our offshore teams are experts in everything you don’t have time to handle, from policy servicing to submission-to-issue. We give your team the space to better understand client needs, grow existing and new accounts, and focus on revenue.
Delivered during specific client engagements:
57%
reduction in policy checking times
6,746
backlogged processes eliminated in 6 months
70%
improved turnaround time for new business policy issuance
Brochure: Optimize the complete policy lifecycle
Blog: Become a carrier of choice with Business Process Management
Find senior level experts in process management
Featured solution:
Premier+
Organization management is our bread and butter. Our service staff don’t just have specialized insurance knowledge – they become experts in you and your business, working closely to support your underwriters and executive team with best-practice recommendations.
Datasheet: Learn about our high-end staffing solutions
Boost your team with underwriting support services
Featured solution:
Underwriting assistance
It’s time to reimagine outsourced underwriting. Your underwriters need to focus on risk selection and can’t afford to waste time on submission triage or manual data entry. We support your team via trained experts, automated workflows, and underwriting analytics to keep you one step ahead.
10-20%
average annual increase in submit-to-bind ratio
35%
average reduction in cost on submissions
98%
overall processing quality level on underwriting tasks
eBook: Augment your underwriting team with expert support
Blog: How will AI affect insurance underwriting?
Get support from regulatory compliance experts
Featured solution:
Compliance
Our insurance compliance services are built from expertise in diverse sectors. We identify and proactively address common regulatory problems and provide 24/7 access to verified information, giving you peace of mind that your obligations are met.
25+
years providing compliance solutions to the insurance industry
6K+
tax reports filed in 2023
50K+
corporate and individual licenses currently managed
Blog: When and what to file for annual returns
Need more support?
When there are no borders, expanding your team is simple. Choose the premium option for insurance outsourcing – your people are waiting for you.
Find your capacity